How to Repair Telephone Wiring Connections
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I replaced my phone jack and now I do not have a dial tone: How to Fix Your Telephone Jack Problem, The Most Common Problems with Telephone Jacks and How to Fix Them. © By: Dave Rongey |
Wiring a Telephone Jack
Electrical Question: I replaced my phone jack and now I do not have a dial tone, how can I fix this?
- I am painting my basement and loosened a telephone jack to avoid painting over it.
- Somehow a wire got knocked loose in the jack and almost all my phone jacks are now dead.
- It appears that most of them are daisy-chained.
- There are two sets of four wires each coming out of the wall at that jack.
- The old jack wasn’t color coded and it was really ugly so I am attempting to replace it with a new phone jack.
- I twisted each pair of wires, the red wire to red, the green wire to green, and attached them to the corresponding screw on the new telephone jack. Now the phone isn’t working!
- I tried connecting just one set of wires to the new jack, then just the other set, but the phone still wouldn’t get a dial tone.
Please help!
This electrical question came from: Glenna, a Homeowner from Redmond, Washington.
Dave’s Reply:
Thanks for your electrical question Glenna.
How to Wire a Telephone Jack
Application: Wiring a Telephone Jack.
Skill Level: Beginner to Intermediate – Best performed by a Certified Electrician or Telephone Technician.
Tools Required: Basic Straight Slot and Philips Screw Drivers, wire strippers for 20 to 24 gauge wire.
Estimated Time: Depends on personal level experience and ability to work with tools and small phone wires.
Precaution: If installing or relocating additional telephone wiring, or replacing a phone jack the main phone cable or the Test Jack should be disconnected before working with the wiring.
Notice: Installing additional telephone cable wiring and replacement parts should be done using approved phone cable and phone jacks that are approved and compatible with the local telephone company system specifications.
The Most Common Problems with Telephone Jacks and How to Fix Them
- Telephone Not Working
- No Dial Tone.
- The phone is dead and does not work.
- Problems Associated with Telephone Jack Wiring
- Telephone wires are very small, so make sure the wires of different colors are not touching each other otherwise this can cause the phone service to be interrupted.
- Junction boxes with phone cables and wires may also have other cables that are not connected and could cause problems.
- How to Fix Phone Jack Wiring Problems
- Check the wiring connections to the phone jack.
- Telephone wires are very small, so make sure the wires of different colors are not touching each other otherwise this can cause the phone service to be interrupted.
- Identify the phone main phone service cable in the box for the phone jack. Disconnect any other unused phone wires or cables.
More about Wiring a Phone Jack
Phone Jack Wiring
This telephone wiring diagram with photos and instructions will show you the direct steps to correctly wiring a telephone jack.
The following may also be helpful for you:
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Be Careful and Be Safe - Never Work on Energized Circuits!
Consult your Local Building Department about Permits and Inspections for all Electric Wiring Projects.
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My phone rings once and then ends call when connected to all indoor jacks. I hooked the phone into the outdoor jack and it works. One of my phone jacks has a loose white/orange wire. Don’t know where it goes but looks like it should connect in the row that has a yellow wire and another white/orange wire. Tried to stick it in the open slot but can’t get it all the way in.
Repair Phone Jack Wiring
Thanks for the tips! My phone jack wiring seems to keep having issues. Everything I’ve tired doesn’t seem to be working, so it seems like there’s something that I’m not doing. It seems like the answer should be in this article. It’s a good thing that you pointed out to make sure that different color wires shouldn’t be touching. I’ve been allowing to touch left, right, and sideways, so that answers a lot of questions. I’ll make sure to avoid letting them touch from now on to prevent the phone service from being interrupted.