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Why Did My Telephone Lose Dial Tone?


By Dave Rongey - Summary:

I had no dial tone. When I checked the phone jack it was filled with a rubbery substance where phone clicks in and behind it inside the box. Is this common….

One of the Causes of Lost Telephone Dial Tone
Background: Ginny, a Homeowner from Rockville Centre NY

Question: I had no dial tone. When I checked the phone jack it was filled with a rubbery substance where phone clicks in and behind it inside the “box”. Is this common? Should I be worried this might cause a fire? I have contacted the phone company and I was told not to worry, but I wanted another opinion.

Dave’s Reply:
Thanks for your electrical question Ginny. Part of the reason for this is due to environmental conditions in the room, inside the wall and electrolysis.

I have provided the following links that lead to fully detailed information on this website that will assist you with your electrical question:

Telephone Wiring Diagram

This link is helpful as a Homeowner
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2 Responses to “Why Did My Telephone Lose Dial Tone?”
  1. Dave Rongey says:

    Thanks T.S.
    Your additional ideas about loosing dial tone are certainly welcomed and appreciated.
    Go ahead and share your thoughts.
    Dave

  2. t. sloan says:

    The rubbery substance is silicone. It was put there for a purpose. It keeps dirt and moisture from entering the jack when not in use, this is like an industrial grade phone jack. You lost dial tone for another reason, but not because of this.